Refund and Returns Policy
At Fusion Finds, we take great pride in offering high-quality, handcrafted home decor products. Due to the unique nature of our items, we do not accept returns. However, we understand that issues may arise, and we are committed to ensuring your satisfaction.
Replacement Policy for Damaged Products:
If you receive a product that is damaged, we will gladly offer a replacement. To qualify for a replacement, please follow these steps:
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Report the Damage:
- Notify us within 48 hours of unboxing the product.
- Contact our customer service team at info@fusionfinds.biz with your order details.
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Provide Proof of Damage:
- Submit clear photos of the damaged product.
- Include a video of the unboxing process showing the damage. This helps us understand the issue and process your request efficiently.
Important Notes:
- Replacements will only be issued for products that are reported within 48 hours of unboxing.
- Proper proof of the damaged product and the unboxing video are mandatory for the replacement process.
We appreciate your understanding and cooperation in adhering to our policy. Our goal is to ensure that you receive your products in perfect condition and to address any issues promptly.
Thank you for choosing Fusion Finds. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
